Canon added the Auto power off and Wi-Fi/NFC options to some of its products including EOS Rebel T6S. When Windows fails to recognize your Canon EOS camera, you should change the camera settings. Open the Canon EOS menu. Select Settings. Look for Auto power off and Wi-Fi/NFC. Disable them one by one. Connect your Canon camera to the computer This is part of the pairing process. 5. Open the Camera Connect app on the iPad. Both the Bluetooth and the Wifi icons were grayed out. 6. Turn on the camera, if not already on. In a few seconds, the app recognized the camera and the bluetooth symbol was no longer grayed out. Navigate to Recovery Mode using the volume button. Press the power button to enter Recovery Mode. Press and hold your device’s power button then press the button for volume up. Search for the option that lets you wipe cache partition using your volume buttons. Press the power button to perform any action. When I connect vie USB I got popup message- Camera model not recognized. But I can launch EOS Utility 3 manually and download photos. Before everything worked fine vie WiFi, then I updated EOS Utility and now it is not working. I have reset cameras pairing info but it does not help. EOS R firmware updated to latest. What could be the problem? Now the iPhone recognises the camera WiFi in settings but the camera will not find the iPhone. I have been through the business of deleting the app, rebooting the phone and reinstalling the app (2.0.0) and also 'resetting' the WiFi on the camera it still will not connect. Help please. If all you did was upgrade the phone, then why would both the iPad and Mac stop working? Reset your camera's Wi-Fi settings, and create new setups for each wireless device. BTW, a USB cable to the Mac is best. If the EOS Utility opens up after you connect via USB and turn on the camera, you need to close the EOS Utility. Next, you need to disable or shutdown the EOS Utility Launcher Service. You should see what looks like a camera icon in the System Tray in the row of icons near the System Clock. Right click on the camera icon, and select “Exit”. Problems with Wifi Connect AP. 12-30-2018 05:26 PM. I have read through all the previous posts about this but its not helping me. I have a Canon Mark IV, I downloaded the AP to my phone, went through all the steps to set up on the camera in communication settings, typed in the encryption each time I tried to connect, etc etc. LUtqSI.